Last Updated: 5 January 2026
Our Returns & Refunds Policy is designed to comply with Egyptian Consumer Protection Law No. 181 of 2018 and ensure a fair shopping experience.
1. Return Period
Customers may request a return within 14 days from the date of receiving the order, provided all conditions are met.
2. Return Conditions
Returned items must:
– Be unused, unworn, and in original condition
– Include all original tags, labels, and packaging
– Be accompanied by proof of purchase
3. Non-Returnable Items
The following items cannot be returned unless defective:
– Discounted or clearance items
– Personalized or custom-made products
– Underwear or hygiene-related items
4. How to Request a Return
To initiate a return:
– Contact us at hdawood562@gmail.com or 01069737045
– Provide your order number and reason for return
– Wait for confirmation and return instructions
5. Return Shipping
– Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
– Items returned without approval may not be accepted
6. Refund Process
Once the returned item is inspected and approved:
– Refunds will be issued to the original payment method
– Processing time may vary depending on the payment provider
– Original shipping fees are non-refundable
7. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and include clear photos.